Reference

What You Need to Know Before You Play

d111 operates under terms shaped by jurisdiction-specific rules — your ability to access and use this platform depends entirely on the laws that apply in your location and whether your region is eligible.

Eligibility by local lawbKash, Nagad, Rocket coveredAccount terms apply on registrationJurisdiction-dependent access
d111 What You Need to Know Before You Play
HOW WE HANDLE DATA

Account Security and Data Practices at d111

Your account data — including your registered mobile number, payment wallet details, and transaction history — is stored under standard security controls. We do not share your bKash, Nagad, or Rocket payment identifiers with third parties outside of verification and fraud-prevention processes. Here is how we manage the key areas of data and account security.

Payment Data Retention

Wallet details linked to bKash, Nagad, and Rocket are retained only as long as your account is active or as required by applicable financial compliance rules.

Cookie and Session Handling

We use session cookies to keep your account logged in across your mobile browser. Clearing cookies logs you out — re-authenticate via OTP on your registered number.

Account Security Steps

Password changes and withdrawal requests require OTP confirmation to your registered mobile. If your number changes, contact support before attempting any wallet transaction.

Requesting Data Changes

To update registered details or request account data removal, contact support via live chat or email with your account ID and the wallet number on record.

CONTACT CHANNELS

Reach Us on Legal and Account Queries

If you have a question about your legal standing, account eligibility, or need to flag a policy concern, our support team handles these directly. Responses on legal matters may take longer than standard account queries — we treat each one carefully. You can reach us through the channels below.

Live Chat Open the chat window from your account dashboard. Legal queries are escalated to a senior handler — response time varies by complexity and queue.
Email Support Send your legal or eligibility question to our support email. Include your registered mobile number and the bKash, Nagad, or Rocket account linked to your wallet.
Account Help Centre The Help Centre inside your account covers account suspension queries, terms acceptance confirmation, and jurisdiction-related access questions.

Common Legal and Eligibility Questions Answered

These are the legal questions we hear most from account holders in Bangladesh. If yours is not here, reach out through live chat or email with your account details.

Access depends entirely on the laws in your location and whether your region is eligible. We recommend you verify your local legal position before registering or depositing.

Accounts opened from ineligible regions may be suspended on detection. Any pending bKash, Nagad, or Rocket transactions will be held until the eligibility review is resolved.

We notify you through your registered account contact when terms change. Continuing to use your account after that notification counts as acceptance of the revised terms.

Your bKash, Nagad, and Rocket wallet identifiers are held by d111 solely for account verification and transaction matching. They are not passed to unrelated third parties.

Contact support via live chat or email. Provide your account ID and registered wallet number. We will process your request in line with applicable data retention rules.

You must meet the minimum age set by your local jurisdiction to hold an account. d111 does not set a universal minimum independently of local legal requirements.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.