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How d111 Handles Your Personal Information

This Privacy Policy explains what data we collect when you use d111, how we use it, and what rights you have over it.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access and delete dataCookie and device controls
d111 How d111 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use technical and organisational measures to protect the data stored in your account. That includes encrypted connections when you log in or make a payment, and access controls that limit which staff can view your personal records. Here is what those measures look like in practice across the four areas that matter most to you.

Payment Data Handling

Payment details linked to your bKash, Nagad, or Rocket wallet are passed to the relevant processor over an encrypted channel and are not stored on our servers beyond the transaction reference needed for dispute resolution.

Cookies and Device Data

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can adjust cookie preferences in your browser settings at any time.

Account Security Practices

Login attempts from unrecognised devices trigger an OTP sent to your registered mobile number. If you notice activity you did not authorise, lock your account from the security tab and contact support immediately.

Data Retention and Deletion

We keep account data for as long as required by the rules of your eligible region. Once your account is closed and the retention period passes, personal data is deleted or anonymised from our records.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information has been handled, our support team can help. Reach out through any of the channels below and mention your registered account. We aim to respond to data-related requests as quickly as the volume allows — complex requests involving payment records from bKash, Nagad, or Rocket may take a little longer to process fully.

Live Chat Start a live chat from your account dashboard. Mention your registered wallet — bKash, Nagad, or Rocket — so we can locate your record quickly.
Email Support Send your data request or privacy concern to our support email. Include your account username and the nature of the request for a faster response.
Account Help Centre Log into your d111 account and open the Help section. You can submit a data access or deletion request directly from there without contacting support first.

Common Questions About Your Data at d111

Real questions from people going through the same account steps you are — answered directly, without the legal jargon where we can avoid it.

We collect your name, contact details, and the wallet you use — bKash, Nagad, or Rocket. Device and session data is also collected automatically when you browse the platform.

Only the transaction reference is kept on our side for dispute purposes. The actual wallet credentials and PIN are handled entirely by bKash or Nagad and never pass through our servers.

Yes. Log into your account, go to the Help section, and submit a data access request. You can also contact support via live chat or email with your account username.

Submit a deletion request through the Help section or contact support directly. We will process it once any mandatory retention period required in your eligible region has been met.

We do not sell your data. Information is shared only with payment processors like bKash, Nagad, or Rocket — and only the minimum needed to complete your transaction.

Your account data is retained for the period required by regulations applicable to your eligible region. After that period, it is deleted or anonymised from our systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.